Frequently Asked Questions

When it comes to Surfing, Skating, Skim, Body Boards, and Stand Up Paddleboards, we get a lot of questions.  Here are some of the more popular questions arranged by categories.  Email us at sales@dawnpatrolsurfshop.com with any questions not listed and we will be happy to assist as always! 

Novice Surfer Questions

Do I need to be a good swimmer to learn how to surf?  Not necessarily, but it really does help. Even if you aren’t a highly-skilled swimmer, you can still be a totally competent surfer. Of course, if you can’t swim at all, please do not go into the ocean until you have learned the basics because the ocean will kick your butt!  it is strongly advised to brush up on your skills before you try surfing.  Though you will have the buoyancy of the surfboard under you most of the time, you still need to be independent of the board at times andlearn to stay afloat. There will be times when you come detached from your board, so just in case you need to be able to safely swim ashore.

What age is too old to learn how to surf?   As with any sport, the younger you start, the easier it is to learn. Visit any beach community and you’ll see plenty of people ALL ages surfing or learning how to do so. If you have the energy and commitment, anyone can learn how to surf with competence. With that said, if you’re well past your prime in terms of physical coordination, fitness,  and strength, learning to surf will likely be a challenge. You may compete for waves with people who have much more experience than you, and you’re going to have to deal with being a new face on the water. You will get tired, muscles will be sore, andalso tire faster, and you may lack agility, but you can absolutely learn to surf at any age! All you need is a little patience, determination, use our surfboard chart to find a board that will maximize your ability, and stay positive.

Which is better to learn on a Longboard or Short?  Longboarding and shortboarding represent opposite ends of the surfing spectrum, both athletically and culturally.  Longboarders tend to be a more relaxed group, surfingon a variety of wave types and sizes. Shortboarders take a more aggressive approach to riding the waves, and requires a more specific wave type.  All and all, let us help you find the board that fits you, your comfort level, fitness, and motivation.  If choosing between 2 boards, always take the bigger board as the only downside is harder to torque the board around with your upper body.

Do I need a wetsuit?   We sell many wetsuits for both Men, Women, and children.  Whether you need a wetsuit depends entirely on where you want to surf. If you are in a cool or cold-water climate where temperatures fall below 70 degrees Fahrenheit, then you are strongly advised to use a wetsuit. If water temperature is at or above 70 degrees Fahrenheit, then a wetsuit is up to you.  We also carry half suits and scratch guards. 

Where should I learn to surf?  Visit our shop or give us a call to see where many of the key spots are. Keep in mind, you want to meet two criteria which are a lack of crowds and beginner-friendly waves. The first one is easy enough, but what about beginner-friendly waves? Look for soft shoulders, and waves that are waist-high or below.

How much notice do you need for a surf lesson?

We ask for at least 24 hours notice, but will try to accommodate lessons that day if needed.

Do I need a deposit for a surfboard rental?

Yes, we do require a credit card to be present at the time of the rental and hold the card information as deposit until the board is returned.  Also, a copy of your Driver's license is needed as well.  Please make sure to clean off most of the sand before returning. 

 

Purchasing Questions

What forms of payment do you accept?

Visa, Mastercard, American Express, Discover, PayPal, and cash.

Can I order and purchase products over the phone?

Unfortunately, no as it is not safe due to fraudulent activity.  We do apologize for the inconvenience. You can, however, call us on the availability of products and we would be happy to answer any question you may have. The main shop number is 386. 947. SURF.

Do you charge sales tax?

We are required by law to charge sales tax for purchases made within Florida. If you are tax exempt please let us know. 

Did my order go through? I haven’t received a confirmation e-mail.

Occasionally an order will be held for review. This usually happens when your shipping and billing address do not match. The best way to avoid this is to choose Paypal as your payment method.

 

Shipping Questions

Do you ship surfboards and SUPS?

Yes, we ship surfboards and paddleboards within the US.  We would consider International as well. 

How much does it cost to ship a surfboard?

The cost of shipping depends on the size of the board, the number of boards, and what state it is being shipped to. For an exact shipping rate quote, please send an email with a list of products and the exact address it will be shipped to at sales@dawnpatrolsurfshop.com.  In return, we will email you an exact quote of the items to be shipped.

When will I get my merchandise?

We do ask that you please allow 3 business days to process your order. Once the order has been processed, it will be shipped according to your specified shipping request. Shipping time vary from standard ground to expedited.

What if my package is damaged?

If for some reason your receive a package that has been damaged please contact us by phone or email sales@dawnpatrolsurfshop.com.  Also, For full details on returns and exchanges, please visit our TERMS section of the website.

What is your Return & Exchange Policy?

For full details on returns and exchanges, please visit our TERMS section of the website.

Surfboard Questions

Do surfboards come with fins?

Yes, shortboards come with a set of fins as do many of the used ones. We provide you with a basic set but you can upgrade from there. If you opt to not get the stock fins, we can give you $25 credit towards a set of premium fins.

Do you sell used boards?

Yes, we do have in stock many used SUPs and surfboards that are sold on consignment.  This inventory can change daily.   

Do you take trade-ins on surfboards and how much will I get for my old board?

We sell your used board on consignment.  This way it is still your board to use and when is sells you get part of the proceeds. 

Can I custom order a surfboard and how long does it take?

Yes, we do take custom orders and you would just need to fill out a sheet in the shop or via email. We will work with you and the custom order to get an accurate ETA on the status of the board.   A custom surfboard can take anywhere from 6-12 weeks depending on availability.

Can I return a surfboard?

Surfboards can not be returned.  ***We strongly recommend insuring all returned or exchanged orders. We are NOT responsible for surfboards that have been damaged or lost in transit.

General Questions

What do the waves look like?  Check out our Online Surf Report that we update twice everyday for accurate morning and afternoon information.  Or feel free to call us at 386. 947. SURF(7873). 

When is your Sister Company Beachside Brew Pub opening?  SOON, VERY VERY soon!!  Check it out on Facebook for more information! 

Do you partake in Beach Clean ups?  We would like to start doing them and getting way more involved in the community.  Once the Brewery opens we should be able to do more of this and enjoy a nice home brew afterwards!